Published By: Genesys
Published Date: Feb 27, 2018
PureCloud was designed to simplify the way you manage customer relationships. Itís powerfully simple, fast and intuitive. But you donít have to take our word for it. Get a better look at the benefits and tools of Genesys PureCloud in a new report by Nucleus Research. For their study, Nucleus examined past and current customer experiences, breadth of functionality and results of use.
From rapid cloud deployment to rolling software updates, PureCloud enables best-in-class customer experiences today and well into the future. Read the full report to learn more about:
ē PureCloud tools like automated omnichannel routing, social channel management, outbound dialing, integration with other software and analytics and reporting.
ē Benefits of the platform such as lower costs, increased flexibility, improved time to value, and better workforce optimization.
ē Current customer success stories and the future of PureCloud.
Cost-effective and fully automated device driver management for Microsoft SCCM with the Universal Imaging Utility System Deploy Plug-in. The UIUSD completely eliminates the need for SCCM admins to manage and package drivers.
A surprising 80% of the 30 million1 warehouse workers worldwide, in the field of transportation and logistics, are still using pen and paper in a physically-intensive environment that increasingly demands accuracy and real time feedback. With warehouse efficiency, so closely tied to customer satisfaction in areas like ecommerce, the low penetration of digital solutionsó20% as recent as 2014, is surprising. Unless an organization has a fully automated warehouse, the job is heavily labor-intensive. VDC research reveals that as long as human labor plays a dominant role in warehousing, any technology that optimizes workflows and improves accuracy will add tremendous value
CA Dynamic Capacity Intelligence from CA Technologies is an easy-to-use, fully automated and intelligent capacity management and realtime dynamic capping solution. The solution is designed to streamline your ability to monitor and effectively manage SLAs and improve operational efficiency. It helps IT to achieve rapid value by enabling priority mainframe workloads to the required capacity to meet SLAs while at the same time helps remove the guesswork for MLC pricing.
Effective workforce management starts with in an accurate, efficient and user-friendly method for capturing work hours, pay rates and absences. Those critical details inform you of whether you are overstaffing particular roles, shifts or locations (or the opposite), provide a true gauge of worker performance through productivity and attendance rates, and Ė when fully automated Ė keep your payroll spend in check. In short, thereís immense value in getting the right time and attendance system.
Learn how to assess your options and select the automated time and attendance solution thatís right for your business.
Finding a time and attendance solution that fits your business can be overwhelming and frustrating. But it doesnít have to be. Thatís why Kronos created this helpful guide, based on the real-business experiences of our customers who, like you, converted manual or semimanual time and attendance processes into fully automated systems.
Find out how to cut through the hype and select the solution that best fits your needs, what you need to get funding and support, and what tough questions you should ask every vendor.
This paper explores the move away from Web Operations 1.0 - mired in legacy tools, outdated approaches, and low expectations - and into Web Operations 2.0 where tools and procedures are built from the ground up for highly efficient, reliable, and agile operations.
Managing a rapidly evolving workforce with outdated tools and manual processes drags down HR. It saddles you with too many administrative tasks, and can keep you from focusing on what you do best: engaging with employees.If this sounds like your current reality, then itís time to evaluate your workforce management system. Download this new eBook to learn:
Based on data from more than 200 organizations in Brandon Hall Groupís 2014 Workforce Management Study, this paper reviews the evolution of time and attendance, the impact of automation and integration, and the key role time and attendance solutions play in managing and measuring todayís workforce.
To learn more about "lean labor" and how it can benefit your organization, watch "The 7 Wastes of Lean Labor." This video provides an introduction to lean labor by describing the wastes all manufacturers face and how these same challenges apply to your workforce.
Since the cost of staffing in most call centers is between 60 and 70 percent of the total budget, the incremental benefits of selecting the best solution for your operation and implementing it successfully are significant. Companies in the market for a workforce management tool today face a mind-boggling array of choices. Automated workforce management systems range from quite simplistic to highly complex, with a wide range of price tags to match. This paper will help contact center managers navigate the choices.
Discover the inspiring stories of five companies who successfully automated their manual order processing methods with Esker ó and have the results to prove it.
Esker has been referred to as a game-changer. Read the customer stories for yourself and envision your launch into optimized business processes. Download now!
Based on third party research and our own experience, we know that organizations that have successfully implemented automated technology and reporting tools to support their HR activities have seen real workforce productivity benefits. This white paper will provide you with an in-depth analysis of the top 8 ways you can improve your workforce productivity using the latest advances in HR technology.
A fully automated, cloud-based contracting process benefits organizations and meets customer demand for an exceptional user experience. Read this whitepaper to learn how Adobe can give you a solution for Web Contracting and more.
Infor Discrete Manufacturing Essentials are built exclusively for discrete manufacturers, with specific functionality that addresses the industry's essential challenges. The result? For one typical Infor customer, a 50 percent reduction in data processing costs and fully automated management of more than 11,000 items and 200 suppliers.
The financial collapse of 2008 had the greatest impact on the financial services industry since World War II, resulting in consolidation and extensive regulation. The crisis coincided with increased competition from emerging economic powers, nonbanks and fintech organizations. Consumer behavior, from the adoption of mobile banking to P2P payments, forced banks to retool and respond with innovative products and investments in new delivery channels. Technology changed rapidly as well. In the capital markets, trading became fully automated, with pricing, risk decisions and settlement across exchanges made in milliseconds
We now live in a flash centric world where all active data must be on flash. This doesnít mean, however, that all data must be on flash. The best approach is to understand your application mix and workload requirements. Some key apps, like databases, are latency intolerant and should be pinned to flash. Others apps can benefit from fully-automated storage tiering. EMCís market leading VMAX and VNX systems are flexible choices that can deliver all-flash and hybrid services. CDW and EMC has you covered!
The bank wanted to modernize its global data center core and edge networks to move to the next stage of its private cloud journey. The bank has long recognized the advantages of server virtualization, and it wanted to move more aggressively to a software-defined data center. The bank was virtualizing all services, including compute, storage, and network, to gain greater business flexibility and deliver cost savings. But first, it needed an elastic, flexible, and production ready network to connect its data centers.
The bank wanted a dynamically scalable network to interconnect its data centers in Europe, Asia, and North America, so that it could move toward a fully automated, self provisioned cloud. The global network needed to deliver performance at scale for the companyís highly virtualized resources, while also supporting integration of legacy assets into its software-defined data centers.