The possibilities for a career in Human Resources (HR) are vast. But, typically the path to the top HR management jobs is not a straight one. Moving up the HR ladder requires aligning your contributions to business objectives, developing ongoing mentor relationships and taking calculated risks.
Published By: BambooHR
Published Date: Nov 08, 2016
Each of your employees has a personal narrative, a story about his or her life and where it’s headed. Your company can use smart rewards, targeted recognition, and retention strategies to help align these narratives with your company’s values. And when your company’s goals mesh with your employees, you develop dedicated partners in realizing your company’s vision and success.
Download this free ebook to explore how changing relationships with your employees can make all the difference in creating an effective culture and accomplishing your long-term objectives.
Published By: BambooHR
Published Date: Feb 24, 2017
Many organizations are harnessing performance management as a culture enhancer and valued benefit. By pivoting their approach, they’re increasing employee satisfaction, developing internal leaders, improving work relationships, and saving time. All while managing and improving employee performance more effectively.
If you are thoughtful and intentional about the components of your performance management strategy, it can become a positive part of your organization’s culture.
Published By: Silkroad
Published Date: Sep 22, 2016
Direct, frequent conversation is important for an organizational culture.1 Ed Batista, Instructor at the Stanford Graduate School of Business and executive coach tells us that “to become more effective and fulfilled at work, people need a keen understanding
of their impact on others and the extent to which they’re achieving their goals in their working relationships. Direct feedback is the most efficient way for them to gather this
information and learn from it.” 2
Published By: Tiny Pulse
Published Date: Dec 21, 2017
It’s much more effective to take the pulse of your company on a more frequent basis. In fact, leaders already know that. We asked managers about the problems with annual employee surveys, and were astonished by their responses!
This survey brief will go over:
• The importance of taking your company’s pulse
• The reasons managers give for dissatisfaction with annual employee surveys
• Interpersonal relationships
• Workplace environments
• And more!
The data makes it obvious: pulse surveys are the best way to get useful real-time feedback from your employees. The result is a workplace that’s better and more engaging for employees — who will tell the rest of the world about it.
Published By: BizLibrary
Published Date: Feb 07, 2017
Get your new employees up to speed and reduce turnover at the same time.
Having an onboarding process can make or break new employees’ perception of a company and their relationships with not only their supervisors, but also their peers.
We’ve identified five onboarding best practices to help get your new hires up to speed and comfortable in their role quicker – saving you time and money, while reducing turnover.
In this infographic, you'll learn:
• Why you need a new employee onboarding program
• Key statistics on employee turnover
• 5 steps you can take to get your new employees up to speed
Published By: Zendesk
Published Date: Jun 29, 2018
Zendesk Support helps you improve relationships with your customers and provide them with a seamless experience. Improve customer satisfaction, increase agent productivity, scale your support operation, and better manage your team. Watch the demo and take advantage of your support efforts to benefit your entire company.
While it is easy for marketers to be distracted by the power of data and technology, a new report reminds us what really drives business decisions: feelings. A new study conducted by the Financial Times Commercial Insight Group and gyro asked more than 300 FT readers across the globe to express what feelings are crucial for creating successful business relationships.
Published By: MuleSoft
Published Date: Jul 13, 2018
"Omnichannel is becoming more than connecting system A to system B - but rather preparing for the future as new channels continue to arrive. By leveraging an API-led approach, organizations can develop more meaningful (and valuable) relationships with their customer and improve customer engagement—moving beyond transactions through multi-channel engagement.
This whitepaper outlines why and how to develop an omnichannel strategy. Accenture and MuleSoft are uniquely positioned to help companies realize the revenue potential and capture the operational synergies of an omnichannel strategy.
Read this whitepaper to discover:
-How API-led connectivity leads to developing an omnichannel strategy
-Case studies of Accenture and MuleSoft customers who achieved strong business outcomes with omnichannel
-How to accelerate the omnichannel journey with an application network"
The response to possible bank card fraud is one of the most important factors affecting the relationship that customers have with their bank. For customer-centric financial institutions who issue millions of bank cards, any instance of possible fraud is both a business risk to be managed and an opportunity to strengthen customer relationships.
Learn how a deep understanding of touchpoints - and the ways they drive customers closer to you (or farther away) - can improve acquisition, retention and loyalty, create better customer experiences, strengthen relationships and boost your bottom line. (Plus 5 steps for leveraging touchpoints to profit from better customer relationships.)
Good faith is a currency that’s difficult to build and easy to squander. It is the foundation upon which all healthy, long-term relationships, including business relationships, are built. When it comes to workplace safety and health programs, good faith—the sincerity and honesty that builds real trust between workers and management—can be the key element that transforms your safety program from a binder full of onerous rules and policies into a way of life and an integral part of your corporate culture.
This whitepaper examines four key strategies to help your company create and maintain a strong safety culture:
• Measure Safety
• Talk Safety
• Model Safety
• Reward Safety
In the digital economy, data is becoming more interconnected every day. The volume of highly-connected data is growing rapidly, while also becoming a highly-valued corporate asset. By exploring relationships among people, processes and things, new business opportunities emerge, helping grow your business's competitive advantage.
Marketing as you know it will never be the same. There’s a fundamental shift in relationships between brands and customers—fueled by smartphones, social media, and today’s
always-on, always-connected mentality. Marketers have access
to more customer data (big data) than ever before. But the quantity of data only matters if you’re smart about using it—to power 1:1 customer journeys.
Published By: Zendesk
Published Date: May 31, 2018
Be always on with your customers; wherever they are. With Zendesk Chat, your customer agents can engage with customers over websites, mobile apps, and popular messaging apps like Facebook Messenger, Twitter, and LINE. That means you can build relationships with customers in the places they prefer.
Digital transformation (DX) is a must for midsize firms (those with 100 to 999 employees) to thrive in the digital economy. DX enables firms to increase competitive advantage through initiatives such as automating business processes, creating greater operational efficiencies, building deeper customer relationships, and creating new revenue streams based on technology-enabled products and services. DX is a journey, and it starts with firms embracing an IT-centric vision that guides a data-driven, analytics-first strategy. The outcome of DX initiatives depends on the ability of a firm to efficiently leverage people (talent), process, platforms, and governance to meet the firm’s business objectives.
In today’s globalized business environment, the need to build strong relationships with partners, suppliers, internal teams, investors and customers is more important than ever. High-quality video conference calls enable you to communicate as effectively as actually being there in person, helping you to build the engaging relationships needed for success in business.
"Differentiate your organization through customer engagement
Improving customer experiences has replaced operational efficiency gains as the top objective in customer care executives’ agendas. This Aberdeen report details how “best-in-class” firms are achieving greater customer retention and annual growth as a result. Discover more in the report now >"
Seattle Cancer Care Alliance (SCCA) serves as the clinical arm for research and treatment studies for Fred Hutchinson Cancer Research Center, University of Washington Medicine, and Seattle Children’s. The organization’s outsourced IT service desk operated adequately, but a desire for financial savings, enriched customer relationships, and improved HIPAA compliance drove SCCA to seek out another solution.
In today’s digital marketplace, your applications are your business.
They fuel innovation and are the driving force for staying
competitive in an always-on, always-connected world. Apps are
the way you build relationships with your customers, empower
your employees, facilitate growth, and so much more.
A picture is worth a thousand words – especially when you are trying to find relationships and understand your data – which could include thousands or even millions of variables. To create meaningful visuals of your data, there are some basic tips and techniques you should consider. Data size and composition play an important role when selecting graphs to represent your data. This paper, filled with graphics and explanations, discusses some of the basic issues concerning data visualization and provides suggestions for addressing those issues. From there, it moves on to the topic of big data and discusses those challenges and potential solutions as well. It also includes a section on SAS® Visual Analytics, software that was created especially for quickly visualizing very large amounts of data. Autocharting and "what does it mean" balloons can help even novice users create and interact with graphics that can help them understand and derive the most value from their data.
The digital marketplace presents new challenges for marketers, yet provides the perfect canvas for creating personalized, relevant communications and developing deep relationships with customers based on ongoing interactions.
This paper explores what customer “moments of truth” mean, and how understanding those moments of truth along the customer journey enables marketers to deliver the personalized, real-time responses that customers crave. You’ll also learn best practices on how customer experience optimization and digital marketing optimization can help marketers capitalize on moments of truth.
This RSR custom research report explores the impact of omnichannel methods on merchandising, marketing and the supply chain; specifically, what analytical capabilities address the challenges that omnichannel selling and fulfillment pose for retailers. Consumers today routinely begin their shopping journeys online, but complete their purchases in nearby stores, in their “home” stores or delivered directly to their doors. Retail analytics enables organizations to capture data from their customers' journeys. Retailers that successfully deliver relevant omnichannel experiences while gaining a more sophisticated understanding of demand (where and how it is initiated) will enhance their brands’ value and create compelling and profitable customer relationships.
"Differentiate your organization through customer engagement Improving customer experiences has replaced operational efficiency gains as the top objective in customer care executives’ agendas. This Aberdeen report details how “best-in-class” firms are achieving greater customer retention and annual growth as a result. Discover more in the report now >"
Download the Cisco Mobility Solution Overview to get information on providing highly secure mobile access anytime, anywhere, building a unified platform for mobile applications, and improving relationships with customers and employees through new mobile experiences.