Published By: Silkroad
Published Date: Sep 02, 2015
The employer brand determines the quality of the workforce.
It drives the level of engagement, motivation and retention,
which is strongly linked to higher revenues, profit margins and
overall returns on investment. Companies capable of attracting
the best talent simply perform better!
- ICMAS Group -
Published By: Silkroad
Published Date: Jun 03, 2016
Retention, engagement, and employment branding are the bread and butter of talent management. Avoiding unnecessary and costly hires meanings keeping your talent on-board. Keeping employees on board means making sure they are invested in their organization, and engaged in their work.
To find out who’s doing what and what’s working in the real world, BLR conducted a Retention, Engagement, and Branding Survey in March 2016.
Check out the results of the survey by downloading this free summary today!
You'll get answers to the following questions:
•Do you have a system for tracking employee engagement?
•What do you do to retain employees?
•Have those methods been effective?
•Do you have a formal career planning program?
•Who is responsible for your employment branding program?
Published By: Silkroad
Published Date: Jun 07, 2017
Keeping them onboard
Most organizations today are focusing more attention and resources on employees—particularly on retention, engagement, and branding. Retention, especially of key players and strong contributors, is substantially based on the level of engagement employees have, and that, in turn, is reflected in the employment brand.
We conducted a survey on retention, engagement, and branding in March, 2017. In this free summary, we will cover the results of the survey. Attendees will get answers to the following questions:
•Do you track employee retention/turnover?
•How do you define engagement?
•Do you measure engagement?
•What challenges do you encounter trying to improve engagement?
•Do you have a formal career-planning program?
Are you controlling wage and benefit costs or are they controlling you? Are you winning the battle for employee retention and engagement? There is a route to get you and your employees out from between the challenges of increasing financial burdens and improving employee wellness.
Training—it’s such an important factor in productivity, engagement, and retention, yet it’s not easy to manage. Who should be trained? On what? By what means? And always, how do you know that training “took”? Our Trends in Training Survey, sponsored by Adobe, sought to find answers to those questions and many others.
This report will highlight important training information on:
• Employee vs Manager Training
• Leadership and Supervisor Skills
• Employee Training Priorities
• Measuring Training Effectiveness
• And more!
Want to see the results? Download our summary today!
Published By: Salary.com
Published Date: Mar 09, 2017
In October and November 2016, Aptitude Research Partners surveyed 382 organizations on a wide variety of topics related to organizational culture. The Aptitude definition of culture is ‘the behaviors and norms that are elicited and reinforced by both the formal and informal processes of the organization.’
Questions about internal equity and external competitiveness are often the driving forces in discussions with employees about compensation. And with recent research from Aptitude Research Partners showing that compensation, and employees’ perceptions of their compensation, rank as the most influential factors in employee engagement and retention, your organization’s compensation philosophy is more important to your bottom line than ever before.
The findings of this research showed that organizations with a focused effort on pay equity were highly correlated to a culture of engagement, trust, and transparency that drives business results.
Download our best practice to learn:
• How c
Published By: DocuSign
Published Date: May 04, 2017
Every day, all over the world, businesses and individuals are forgoing paper and signing important business and personal documents online. From signing a vendor contract, to signing a home mortgage, and everything in between. This white paper gives an overview on how you can use electronic signatures to sign and send documents digitally to keep life and business moving forward.
Published By: DocuSign
Published Date: Mar 15, 2017
Meeting demand and filling gaps in talent is crucial to success. Yet it is increasingly difficult to fill these gaps in a timely manner.
Many organizations still use manual and paper-based processes. These processes are costly and inefficient, and they increase a company’s security and compliance risks.
To address these challenges, organizations are investing in digital operations. Download our free whitepaper to learn about the top five solutions to improve hiring and retention!
In this six-step guide, we aim to help you solve your data challenges to prepare for advanced analytics, cognitive computing, machine learning and the resulting benefits of AI. We’ll show you how to get your data house in order, scale beyond the proof of concept stage, and develop an agile approach to data management. By continually repeating the steps in this guide, you’ll sharpen your data and shape it into a truly transformational business asset. You’ll be able to overcome some of the most common business problems, and work toward making positive changes:
• Improve customer satisfaction
• Reduce equipment outages
• Increase marketing campaign ROI
• Minimize fraud loss
• Improve employee retention
• Increase accuracy for financial forecasts
Published By: Microsoft
Published Date: Mar 23, 2018
Expectations for Customer Service continue to rise around the globe.
Customers expect more from brands when it comes to convenience, resolution times, and agent expertise. Evolving customer preferences are tightly linked to innovations in digital technology, and brands must embrace both in order to keep pace with heightened expectations. The good news is that brands that can deliver on expectations are rewarded with higher rates of customer retention and loyalty.
The Microsoft 2017 State of Global Customer Service survey polled 5,000 people from Brazil, Germany, Japan, the United Kingdom and the United States. We continue to find commonalities along with distinct differences between locals. And though people in all age groups are embracing new digital trends, millennials especially are shaping the way brands need to think about the future of customer service engagement.
Adobe article that condenses/highlights key findings from the Econsultancy Digital Marketing in the Financial Services and Insurance
Sector 2017 Study, an in-depth, 5000+ word report covering FSI executives’ opinions on:
– General trends in retail banking, investment banking, and insurance
– Internal structures their companies are using to execute digital transformation
– The biggest threats/disruptions in the industry
– The biggest priorities in 2017 (leaders are focusing on both customer retention and customer acquisition, mainstream is focusing just on customer retention)
– Main sources of sales and leads (digital + mobile are steadily increasing sources)
– Digital marketing budgets & investment areas (leaders are investing more in digital marketing automation and analytics)
– Use of the cloud and AI to automate analysis and marketing
– The importance of multichannel personalization
– Innovation in the types/formats of products/services provided (leaders are focusing on imp
Millennials are officially becoming the dominant demographic in the workforce. This younger generation is looking for more from their company and they're not afraid to jump ship to find it.
How can your company meet the demand of a millennial generation and retain top talent?
Download our brief and read about 7 practical ideas to help your company boost retention and drive growth.
Most Companies Have an Issue with Talent Acquisition and Retention. This can be overcome by working with the right Staffing Company who will understand your need and work at a reasonable cost tailored to fit your budget.
Learn how a deep understanding of touchpoints - and the ways they drive customers closer to you (or farther away) - can improve acquisition, retention and loyalty, create better customer experiences, strengthen relationships and boost your bottom line. (Plus 5 steps for leveraging touchpoints to profit from better customer relationships.)
See how the landscape of customer experience is being altered forever, as touchpoints continue to drive shifts in distribution, feedback and marketing channel control. In this whitepaper, you'll learn how making your touchpoints stronger, faster and smarter today will mean increased profits and stronger market positions tomorrow. (Plus 7 specific steps any company can take to improve customer experience today.)
68% of US employees are disengaged1 and 50% of employees will leave companies due to bad managers.
You can’t afford mediocre leadership.
If your business could deliver a 10% improvement in leadership behaviors from a total of 16 minutes of development work,3 imagine the potential for increased productivity, performance and retention you could achieve.
CompassSM powered by ADP® is a next-generation diagnostic and learning solution that helps you to boost your people’s leadership and collaboration skills in order to grow your teams from good to excellent. It’s scientifically proven to increase your team’s skills over time.
Give your organization a competitive edge as you develop your people into better leaders and collaborators.
Culture has become one of the most important business topics of 2016. CEOs and HR leaders now recognize that culture drives people's behavior, innovation, and customer service: 82 percent of survey respondents believe that "culture is a potential competitive advantage." Knowing that leadership behavior and reward systems directly impact organizational performance, customer service, employee engagement, and retention, leading companies are using data and behavioral information to manage and influence their culture.
You’ve spent time and money to develop an impressive in-game experience and attract and acquire new players. You’ve studied your CPA and eCPI, tweaked key in-game events to drive retention and conversion, and you’ve got your marketing engine humming, focused on engagement.
Despite all this effort, you’re still not hitting your goals. Conversions are lower than expected. Churn is high. Something is not right, but you are not sure what it is.
Akamai has been helping game developers and distributors maximize the web performance of games for more than a decade. This brief outlines some common obstacles and how you can overcome them.
"Differentiate your organization through customer engagement
Improving customer experiences has replaced operational efficiency gains as the top objective in customer care executives’ agendas. This Aberdeen report details how “best-in-class” firms are achieving greater customer retention and annual growth as a result. Discover more in the report now >"
Quality of Hire (QoH) has long been one of the major dividing lines between sourcing, recruiting and HR. After all, retention and talent management have more to do with the quality of a worker than anything else...right? Well, that’s what the recruiters might have you believe. In fact, quality of HIRE is right there in the name.
Published By: Commvault
Published Date: Jul 06, 2016
The data growth explosion facing most organizations today is coinciding with the mounting demands of stagnant IT budgets and an increased need to retain data for both governance and resiliency needs. At its core, data must not only be retained but also efficiently accessed and analyzed to unlock its embedded value.
"Differentiate your organization through customer engagement Improving customer experiences has replaced operational efficiency gains as the top objective in customer care executives’ agendas. This Aberdeen report details how “best-in-class” firms are achieving greater customer retention and annual growth as a result. Discover more in the report now >"
Over two-thirds of US consumers under 50 say they would be happy if shopping evolved into a mobile-only experience, recent survey research found. Is your brand designing its mobile experience for a near future in which you may be engaging with your customers exclusively via smartphone, tablet or watch?
In this guide, we draw on our experience creating mobile shopping experiences for some of the world’s leading brands to help you optimize the design of your mobile presence and improve engagement with your customers.
Design matters for mobile. The user experience of your website and app can make the difference between driving revenue and driving customers away.
Content marketing is driving the way marketing organizations are engaging their audiences. In our consumer-empowered world, it’s become more difficult for marketers to cut through clutter and a lot more challenging to garner loyalty with their audiences. That’s why smart content delivered in context will make you stand out in the crowd. Read the modern marketing essentials guide on Content Marketing now.